Refund policy

We strive to make returns simple and hassle-free. You have 30 days from the date of delivery to request a return. Once approved, refunds are processed within 5-7 business days, though the exact timing depends on your bank.

Eligibility for Returns

To qualify for a return, please ensure the following:

• ✅ Return Initiation & Shipping
  The return must be requested and shipped back within 30 days of receiving your order.
• ✅ Non-Returnable Items
  Products marked “Final Sale” or “Non-Returnable” at the time of purchase cannot be returned, unless defective.
• ✅ Original Condition
  Items must be unused, unwashed, and in their original packaging, including swing tags, storage bags, and any specialty packaging.
• ✅ Photo Requirement
  A photo of the item(s) must be submitted prior to shipping to verify its condition.

Refunds for Multi-Item Discounts

If you return part of an order that qualified for a multi-item discount (e.g., Buy 2+ and Get 30% Off), the discount will no longer apply, and your refund will be adjusted accordingly.

Example:

• Purchased 2 SnuglFit™ Hoodies at $120 each
• Applied 30% discount, total paid = $168 ($84 per hoodie)
• Returned 1 hoodie
• The remaining hoodie reverts to full price ($120)
• Refund amount = $168 - $120 = $48

(This ensures the discount is only valid when multiple items are kept.)

Additional Return Guidelines

• ✅ Shipping costs are non-refundable.
  Once an order is shipped, we cannot refund shipping charges.
• ✅ Pre-Approval Required.
  Returns must be approved before sending any items back.
• ✅ Refund Method.
  Refunds are issued to the original payment method. Processing times may vary depending on your bank.

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📩 To initiate a return, please email us at help@snuglfit.ca